A question about a bag? An order you’re waiting for? Start here.
Email [email protected].
Before you order
Send the product link and tell us what you would like to know. If you are asking about a color or option, include that too.
An existing order
Include your order number and the email used at checkout. For an incorrect or defective item, keep the protective coverings intact and send clear photographs of the issue.
Our Shipping and Returns pages explain the next steps. Never email full card numbers, passwords or other payment credentials.
Last updated: October 1, 2026