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Please find below an overview of our most frequently asked questions regarding our shipping policy. Did we not answer your question? Feel free to contact us at email@example.com
We want to assure you that we are taking the necessary precautions to keep our clients and their shipments safe during, and after, the COVID-19 pandemic. Our carriers have implemented measures to protect the health of their drivers and our clients in compliance with government regulations.
Although our couriers are operating normally, we recommend that you provide your home address for delivery. All couriers are currently offering contact-free delivery service, so there is no need to sign for packages at this time.
You can find all the specific guidelines for each courier on their website. We will provide you with your tracking information via email as soon as it becomes available, along with your order number.
Thank you for your patience and understanding as we work to protect our valued customers. Please note that orders are typically prepared within 2-3 business days after payment is processed, excluding weekends and holidays. We will notify you when your order has been shipped and is awaiting delivery to your location.
Free Express Shipping to the U.S., Canada & Australia. Kindly contact us at firstname.lastname@example.org if you are located in another country and would like to receive a quote. In either case, we absorb the majority of the Express shipping cost in foreign countries, so the cost is quite low.
Once your item’s been handed to the courier and is waiting at the airport hangar, you will be provided with a tracking number. Please wait for the tracking information to update, as it will update once it has found an outbound flight.
Please touch base with us at email@example.com with your name and order number if 30+ days have elapsed since the tracking number update and you still have not received your order.